Povrat i reklamacije
Pravo na raskid (14 dana)
Kao potrošač imate pravo raskinuti ugovor u roku od 14 dana od primitka proizvoda, bez navođenja razloga.
Postupak
Obavijest o raskidu pošaljite na fritz@petmagiq.com. Proizvod vratite nekorišten i u originalnom pakiranju na adresu prodavatelja.
Povrat novca
Uplaćeni iznos vraćamo bez odgode, a najkasnije u roku od 14 dana od primitka obavijesti o raskidu, istim sredstvom plaćanja.
Iznimke
Pravo na raskid ne primjenjuje se na zapečaćene proizvode koji nisu pogodni za povrat zbog zaštite zdravlja ili higijene ako su otpečaćeni nakon isporuke.
Returns
Right of withdrawal (14 days)
As a consumer you have the right to withdraw from the contract within 14 days of receiving the product, without giving a reason.
Procedure
Send a withdrawal notice to fritz@petmagiq.com. Return the product unused and in its original packaging to the seller's address.
Refunds
We refund the amount paid without undue delay, and no later than 14 days from receiving the withdrawal notice, using the same payment method.
Exceptions
The right of withdrawal does not apply to sealed goods unsuitable for return for health or hygiene reasons if unsealed after delivery.